Privacy Policy

Royal Power ("we", "us") respects your privacy and processes personal information in line with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what we collect through this website, why, and your rights.

What we collect

• Contact details you give us in a form, by phone, WhatsApp or email: name, phone, email, company and suburb or address.
• Information about your property and energy use that you choose to share, including electricity bills you upload for a feasibility survey.
• Order details if you buy from our online shop: billing and delivery address and the products ordered. Card payments are handled by the payment provider; we do not see or store card numbers.
• Basic technical data such as cookies needed for the cart, and your light or dark display choice stored in your own browser.

Why we use it

To answer your enquiry, arrange and carry out a feasibility survey, prepare a proposal, deliver and support a system or order, and meet our legal obligations. We do not sell your information, and we only send marketing if you have agreed to it.

Who we share it with

Only with people who need it to help you: our staff and engineers, funding partners if you ask about finance, courier and payment providers for shop orders, and our website host. Each must keep it confidential and secure.

How long we keep it

For as long as we need it for the purpose you gave it for, and as long as the law requires for accounting and warranty records. Uploaded bills are deleted once they are no longer needed for your proposal.

Your rights

You may ask what information we hold about you, ask us to correct or delete it, or object to its use. Email sales@royalpower.co.za. If you are unhappy with our response you may complain to the Information Regulator (inforegulator.org.za).

Contact

Royal Power, Georgian Place, Block G, 18 Southway Street, Kelvin, Sandton. 083 778 5382, sales@royalpower.co.za.